I'm on the line with their customer service now. 97 minutes so far. I started trying to get my number changed to a new area code five weeks ago. Numerous calls, emails etc. later, it still doesn't work. Every transaction with Tracfone has been a problem, with even simple things like adding minutes resulting in errors. So you call, spend an hour or so entering codes, get put on hold again, enter more codes, turn the phone on/off, enter more codes . . . it always takes numerous looooong calls to resolve anything. I got the phone... read full review »