I have a cell phone account with Sprint...in the last year I have had 4 Palm Pre phones die...today was number 5...it shut off and burned two batteries.. When I called to get service...they hung-up on me 4 time at the National Service number and once at the store...when I called the store the second time...I never got through after waiting on-hold for over 10 minutes... This is the Downtown Seattle Sprint store on Union... I do not think it's correct to treat a customer like this...and yes...the bill is paid... Please... read full review »