Massage Envy is the worst!!! First of all, if you make an appointment BEFORE your monthly charge is taken, they conveniently "forget" to let you know that you have the option of taking your monthly charge early vs. incurring a charge at the time of service, as well as the std. monthly charge. Thus paying for two services in a given month. This has happened to us at least twice. Second, after breaking my left leg and bones in my right foot which required surgery, I called to see what my options were as far as freezing or... read full review »