I bought 2 Hertford sofas = Dec. 2009 arrived, 2 weeks later fabric fading from pressure on seating. Fillers dont hold up. 3" gap behind lumbar region when usedf. 1 Quality Control Man comes, cushions lightweight - orders 2 more - 3 weeks wait. Fabric label on back of swatch is polyester, acrylic&viscose. Complained - 04/01/10, 26/01/10, no reply until sent NOTICE of intention to Small Claims in March. Then, Ms Watkins writes, fabric does this because chenille. What? where says that - nowhere. Swatches & samples only say content... read full review »