Terrible customer service both over the phone and in person in London Heathrow during the Christmas season of 08'. Wrote two long letters of complaint to the airline. They don't care. Responded once and never again. After my experience which was horrid and too long to go into any real detail they should have at the very least credited me for the change fee's I was charged when changing my flight to return to the US. They didn't. They didn't care what I said and how serious the complaint . No offer of that. Nasty... read full review »