I had 3 unauthorized ATM transactions. I notified Citibank and they said they would investigate. A month later, I learn that the investigation is closed based on the fact that the banking practice was the same as mine and my atm card was needed to do these transactions. Basically they called me a liar. Then they took $109 from my account, stating that I had settled my debt with the merchanct and since they originally gave me credit for the disputed about, they were taking it back. I never settled with the merchant and dont know where they got... read full review »