I believe their website is inaccurate and/or misleading. Recently I had purchased and used Clairol Natural Instincts Creme Color and was unhappy with the results of it washing out/fading in a matter of 3-4 days from applying it. So I called the company's number and was told that the hair dye I had purchased and used does not qualify for the "satisfaction guarantee" promotion they currently have. Yet when I look at the promotion details on the site..there in the advertisement picture is the same type of dye that I'd... read full review »