I had taken my 1994 Jeep Grand Cherokee to Xpress Lube at 10:44 a.m. requesting an oil change, during the course of which it was determined that the serpentine belt needed to be replaced. Rob (store employee) offered to have a “NAPA premium belt” installed. At 11: 25 I witnessed an unmarked O’ Reilly delivery truck delivering a part. I verified with the driver that he delivered a serpentine belt. I asked Rob why I was not being given the part we had discussed. He told me that NAPA “did not have” the appropriate... read full review »