My elderly relative uses a Pay as you go phone for emergency purposes only. After not using the phone to make a chargeable call within 6 months, the sim is deactivated, this is the same with many networks. After calling to reactive the sim, the lady at the call centre asked for the phone number and said that the phone had £32 credit on which would be lost and I must now wait at least 24 hours and reactivate the sim by topping up the phone with at least £10 credit and making a chargeable call, she then said her goodbye... read full review »