Several weeks ago I got on line with the above to ask about a Real Estate Law problem. Step 1 -You tell them how much you're willing to pay for an answer. You have options $18, $28, $38. I chose $28.00. Step 2- the money is supposed to be held, not deducted from your account until they get back to you. Step 3- if you are satisfied with the answer, they THEN deduct the money. Again, if they answer you have an option - satisifed or, not satisfied. I contacted them again about 3 weeks ago to say I haven't got an answer and ask why... read full review »