Recently I've bought a Sansio DVD player from the company mentioned above. It was on promotion price. On the dvd player it has VGA output. After trying at home, found that the VGA output does not work. Brought the device back the next day. Tried at the store itself but still the same problem. Doesn't work. So, I'm willing to top up and exchange for device at higher value but being informed by the ASSISTANT BRANCH MANAGER on duty at that time, Mr. Masri Toman that I need to pay a surcharge of 20% on the value of the dvd which I... read full review »