Hello, We travelled from Bali to Singapore and notified you 48 hours in advance of our special needs. On arrival at Bali from our house in Ubud I was confined to my wheelchair. When we got to the waiting room the aeroplane was not connected to the waiting room by a movable connector (jet bridge??) which extends from the airport terminal gate to the airplane. We got to the tarmac OK via use of a lift in the waiting room in my wheelchair. I then had to be carried up the stairs and put into my seat. Why do you advertise... read full review »