Incident I had a fully paid vacation booked with Sugar & Spice Travel Agency for an October 2010 vacation on Carnival Cruise lines. On August 6, 2010 I contacted Veronica Fountain for instructions on her company's refund policy. I was considering not going but I wanted to know how much of a loss I would absorb if I canceled. Veronica Fountain explained deadline for cancelations has already passed but, she will speak with her director to see if there were any other options. I say, "ok great, call me with the details once you know... read full review »