ProActiv charged my credit card even though I never received the product. I called the customer service. After 20 minutes on hold waiting for the response, I was told that they had a delivery confirmation. However, they didn't have my signature. My guess is that the package was dropped in the hall instead of the mailbox, even though it is big enough, and got stolen. They promised to send me a form to report it and reverse the charge. I never received. After spending another 20 minutes on hold, I gave and reported the problem to my bank... read full review »