I've been a customer of Sears for 30 years and did most of my shopping through their catalogue. Even though their prices are often higher, they could always be counted on to accept returns when a product is not as expected. They advertise a "Satisfaction or money refunded" guarantee and have been true to their word. But things have changed. Recently I ordered a pair of slippers for my grandmother as a gift. She let me know a week later that they didn't fit. By the time I went to see her again, pick up the slippers and... read full review »