I have sent two letters to Lufthansa following our delayed flight on 15th July 2010 which should have left Milan at 21.30hrs and finally arrived at Heathrow at 17.00 on 16th July. The customer care at Milan was disgusting and if the Italians had not created so much we would have been left at the airport all night after having a voucher for a drink and sandwich at 22.00hrs on 15th July. I attached receipts and paperwork regarding the flight. After my second letter I have still not received any acknowledgement from them, I take this to be... read full review »