Just had the worst customer service experience of my life with Sprint. After almost two years, and several insurance claims (our fault for lost or broken phones) my daughter called about her track ball which has broken on her phone - it has broken three times (since replacement in January 2010). The sprint store directed us to service center and the service center refused to look at it because of a small crack in the screen (which happened last February and is unrelated to the track ball problem. We were directed to customer SERVICE which is a... read full review »