I had a disagreement with Qwest about the amount of refund I was entitled to that stemmed from a home telephone line that was never activated. I finally spoke with a supervisor who told me that pursuant to FCC rules, Qwest was prohibited from refunding more than a certain percentage of the overcharge. That seemed unlikely to me, so I called the FCC to inquire about this. I was told that there was no such rule/regulation, so I filed an informal complaint with the FCC. After an exchange of complaint from myself and an answer from Qwest and... read full review »