I purchased an HDMI to HDMI/optical audio switcher from Deal Extreme. They sent me the wrong item. In order to return items to them, you have to take a picture of it and the envelope it is sent in and upload it to an e-mail, which I did. Even though they had a picture of the item that stated what the item was, they sent an e-mail back and asked me to describe the item, which I did. After much e-mailing back and forth (I have copies of all the e-mails), Monica stated that they don't have the item in stock and they would refund my... read full review »