Dear Sir/Madam, I am Jason Muscat from Malta and I am writing this letter of complaint with regards to my car rental from your company. On the 20 th of August 2010, I hired a Volkswagen Touran from your company for 4 days, where I have paid extra charges to remove the excess of GBP500 in case of damage. Please note that on the third day of my rental period around 05:00pm, while driving back to the guest house we were staying in Windermere, the car suddenly stopped from working properly. I noticed that I couldn’t insert... read full review »