On July the 15th I ordered a large dogpedic mattress for my aging Akita and I received a notification that the product was shipped on July 19th requesting to wait a customary three weeks for delivery. I waited till August 9th and contacted the customer service at which point the employee stated that a replacement will be shipped immediately and this time I requested to have a tracking number sent along with a new shipping invoice. Of course did not receive any. Called again on August 23rd and Mario (customer service) did confirmed my earlier... read full review »