On friday morning, 21082009, my family were victims of a burglary at home while we were in the house. Thankfully we were not harmed in anyway. The main issue is that apart from the household contents stolen our car keys and house keys were also stolen. I am told by Auto and General that I need to pay the normal excess plus a theft excess and in addition to this I need to pay the vehicle excess to replace the keys for the vehicle. I am absolutely astounded that the attitude of the company is they would rather admit a claim for the... read full review »