Hi I was travelling form Heathrow to Mumbai dated on 24.08.2010 plane time 9.05 am and had bad experience with the customer service executive. We were 3 members, myself and my parents and our luggage was 49 kgs which was below the limit and had requested the service provider people if i could move some goods from hand bag to luggage bag as my parents were very old to carry huge hand bag and me too had a back problem, but their reply was soo rude like "This is none of our business", "You have to look after yourself" "We... read full review »