They left a card saying I had to organise re-delivery, but the delivery number and service centre code were not recognised online. The only other option they give on their website is to phone the service centre which I did and was on the phone waiting for someone to answer for 20 minutes. So I have no way of arranging re-delivery of my parcel. Terrible website, terrible customer service and an automated system that simply doesn't work. I will never use DHL again. Home Network are far superior in terms of price, efficiency and service. USE DHL AT YOUR PERIL! read full review »