I made a purchase online and received a prompt delivery from the sender who claimed their packing was professional. Hearing a rattling sound inside the parcel when collecting from the Post, I opened it at the Post Office only to find the item was damaged. Due to a series of conflicting advice given by the Post staff at various levels, I ended up on a 2-month journey claiming for compensation, and was eventually told the packing was insufficient. To make it worse, even the Postal Ombudsman can do nothing to help. My points are: 1. A... read full review »