Share my pain with Verizon ……. August 27, 2010 I had a 8-12PM appointment window for the addition of a FIOS television line upstairs. 1100 called customer services got the “we are experiencing a high call volume message”. Went to web and chatted with tech, was sent a link that said my order status was on schedule and on time. 1300 called customer service, told that he would contact dispatch to see where the technician was, placed on hold over 20 minutes, then call was disconnected. 1430 called customer... read full review »