My husband and I are part-time missionaries to Haiti. Long story short, we took a week of our vacation time to go, and AA "lost" four out of five of our bags! My husband had no clothes (for a week of sweaty work!), we had no tent, air mattress, SUPPLIES or DONATIONS. Kinda hard to do mission work that way. The level of help we received was MINIMAL, the amount of concern was NONE, and there has yet to be any effort to make this right with their customer. The interesting thing is that we were told bags are not scanned at every stop... read full review »