I upgraded my contract for the start of September to the Prime product. This is supposed to be a high speed internet service, however in the last few days it has been slower than dial-up! Yesterday I phoned them and told them that for 3 days I could not even download my email (only 11 MB) because the service was too slow. They told me they would look into it. Hey presto, it speeded up within about 30 mins. However, since yesterday afternoon I have not been able to connect to the internet at all. Even my phone service is dead - even though... read full review »