Every time I take my two dogs to the Banfield, we have horrible customer service. The "pet nurses" are rude beyond belief, no one ever calls to let me know when they are ready, and even when I call and am told what time they will be done, it takes at least an hour of me waiting in the store for them to come out. We have both dogs on their Wellness plans, which apparetnly is a contract that were not informed about, so we are stuck paying for that load of crap for 4 months on 1 dog and 7 months on the other. What a waste. I'd rather... read full review »