I was suppose to travel with my wife and three kids for summer vacation, due to my duty my leave was cancelled, i called the customer service and ask them for advice. The advice they gave were awful. I was going to only cancel my ticket and let my wife and kids go on vacation, but the customer rep led me to believe that i will be refunded if i cancelled all my tickets. So i went ahead and cancelled all 5 ticket, to my surprise there was no refund. They charged me 25 dollar per tickets to cancel, and gave me a $300 credit and a rebooking fee of... read full review »