You cannot get in touch with anyone that can help you when you have a complaint! Told to speak to Marcel, then Gabriel, then Sean, then back to Gabriel. Then spoke to "Cip" who said to call Corporate who said to email someone else - what a JOKE! Been a member for 10 years and now a tough guy manager with short syndrome who harasses guys that are bigger than him cancelled my membership over carrying a gym bag! YES a gym bag in a gym - very crazy idea. These people are Not professional and have no idea about customer service let alone... read full review »