I have lived in a Charter monopoly cable area now for three years, and they have provided me a great deal of insight into how a technology company can totally botch customer service, hiding behind a local monopoly contract. My experiences should illustrate what a consumer has to go through before they actually get mad enough to take action, and what they have to do to try and get rid of Charter. It started in 2008 when the Charter installer came to install the equipment. He was unable to get service running to the apartment I was in even... read full review »