I've been dealing with Rapp Optical for years without any complaints. I purchased two pairs of glasses from them in the past and was always happy with the service and product. But these days they are much less consistent, and because of my recent experience I'll never shop there again. If you are considering buying from Rapp Optical take caution: they are very inflexible when it comes to returns or refunds. They state this in writing, which is honest and fair. But they will sure make you feel small if you ask for a special... read full review »