Hi, Sony-Service in The Netherlands shows that SONY doesn't care of us, despite using business-class laptops assured with "on-site" guarantee pack, as you'll see in my recent experience I have (still not solved) described below. On 2nd December 2008 I claimed a failure on the FAN of my VGN-SZ4 laptop. Despite the "on-site next business day" guarantee pack I have, after one week, on 9th December2008, a mechanic came to fix it, and he broke the hard-drive flatband while working brutal and fast that he lost 2... read full review »