I will never book with Bookit.com again. They called me the day before my trip to confirm my hotel, so the day I arrived at the airport they left me a message saying my hotel was over booked. I spent an hour on the phone making them find me another hotel. They offered me a refund but I was already in Nyc so where was I suppose stay. Luckily enough they found me a hotel in a good area but it was such a hassle to deal with this. So I ended up staying 6 days in a smokers room and I don't even smoke. I appreciate their help but will never deal with them again. This isn't how you run a business. read full review »