I visited Zales at the Arbor Place Mall location to have a diamond replaced for the ring purchased for my fiancé. We were greeted by Hanna during the initial interaction. Hanna was very nice the first day; she provided information as to the turnaround time of 6-8 weeks to receive the ring back with the replacement stone. I purchased the ring in May of 2010, which means 6 months had not lapse before a stone was lost. Hanna offered to trade the ring for an upgrade as long as I paid the difference. Since the upgrades available were a... read full review »