I sent a formal email to the Banfield Animal Hospital via an address on their website on 8/25/2010. I have yet to receive a response or acknowledgement of my experience. Today's date is 9/13/2010. Here is part of what I sent. Dear Sir or Madam: My dog has the Optimum Wellness Plan for puppies with the Basic Early Care option at the Banfield in Phoenix, AZ at Spectrum Mall on West Bethany Home and 19th Avenue. I’ve been enrolled since May 2010 I pay about $25/month including the $139 initial upfront "membership... read full review »