Verizon FIOS service was installed in late August. Sept 11 there was an area service outage. At Verizon's direction I unplugged the power supply to reboot the router. The red light on the power supply went off and there was no power to the router. The red light would not come back on despite being repeatedly removed and plugged back in. At that time, I called Verizon FIOS service and stepped through a diagnostic procedure with the technician on the phone. He determined the power supply was dead and said he would have one drop shipped to... read full review »