I saw their commercial and sent my 24ct gold chain. It is now October 1 2010. I had sent my item in their postage packet in in may and as todays date they still cannot find my item. They told me to fiule an insurance claim with their insurance carrier but that is only if the item is lost in the mail but this company after speaking with the post office in florida picks up these packets-melts them down and forgets about theie customers. This company is a rip-off and they should choke on my chain. Never ever use them... c. madigan new york read full review »