I ordered a pair of shoes on 12 Jan and finally received them on 21 Jan. The shoes that arrived were mismatched. I called the customer service line and was told that they had located the correct shoe and would NEXT DAY AIR it to me to arrive on 23 Jan. The shoe did not and has not arrived. After more calls, I took the mismatched shoes to the local store on 3 Feb but was told the correct shoe had already shipped out so they could not accept the return. It still has not arrived. I called again tonight (9 Feb) and was told they cannot locate the missing shoe. This is the worst customer service I have ever experienced. read full review »