I was recently travelling through Europe and using easyjet to travel between country's... On my flight from London to Amterdam, easyjet managed to break both of my suitcases. One of them had the side handle ripped off (brand new suitcase, 16.6kg weight) and had the locked riopped off...The other suitcase has the nibs fropm the zippers ripped off completely, so I had a suitcase with no zippers and a gaping hole... I made a formal complaint right there and then and emailed easyjet the day after.I recieved an email back a few days later... read full review »