On May 27, 2009, I requested that my monthly membership account be frozen. I was told that this would be done for six months. Unfortunately, this did not occur. I am disappointed because of all the problems I’ve run into since then in attempt to resolve this matter. Things do not get resolved, although I am lead to believe they are. I spoke with the manager on December 31, 2009. I explained that for six months my credit card account had monthly fees drafted that were supposed to have been frozen. The bank considered this an... read full review »