I (sadly) bought 3 Kodak M863 cameras as gifts for family members. All 3 cameras had the same problem. The lens will not open and camera shuts off. First 2 were repaired under warrany. The third is now a few weeks past warranty. Clearly, this is a design flaw in the camera. Kodak's Third World customer service says they are sorry and reads from a script. I received an e mail last week from a "supervisor" that promised a resolution latter the same day. He must have lost my e mail address. Kodak really needs to consider... read full review »