I subscribed to TIME at a very attractive price and was told it could cancel anytime if I found it is not suitable. Unfortunately, it is not what i am looking at hence I wrote to te customer service department to ask for cancellation. And the staff asking me stupid question if I had made the payment ( how could they send me magazine if I did not pay) and after i response to them yes, they did not come back to me for at least one month now. I had to send them reminder again. The staff name is Chiann Tong. Totally disgusted with the service department read full review »