I called the call centre requesting to have my account blocked as my daughter is busy with exams. I was informed by your agent that it is not possible as the terms and conditions were changed. I then said that I did not receive any written notification of this. My call was then terminated. I called again and spoke to another agent. I was not rude to him however I requested to speak to a team leader where I was put on hold for over 5 minutes and then my call was released again. I do not expect this kind of service for a simple query where I could have been assisted on my first call and I am now extremely unhappy with the service I received. read full review »