I have been a long time Sony pc loyal customer. I will never buy a Sony vao again!!! the computer is fine. the customer service is HORRIBLE!!! After five years my operating system was corrupted. I had to order a recovery disk from them. First blunder is I was charged $23.00 for fed-ex overnight delivery as per my request. when my cd did not arrive the next day, I called them and was told that they are updating their systems and do NOT OFFER OVERNIGHT DELIVERY. What?? why was I then charged for overnight delivery???? I have had customer service... read full review »