SIN-HKG. Luggage was intentionally broken in second time this year (first time in April SIN-LHR) despite TSA lock availability. Handling agent in HKG representing SIA and Singapore SIA do not give a damm to customer's need immediately, but rather keep on emphasising on internal procedure to follow. So, no matter how customer was abused and unfortunately become a victim under the bureaucractic system, they took your luggage to repair - without any replacement immediately. Lesson learnt: When you travelled with SIA, please make sure you... read full review »