A reservation was made by phone on Wednesday 10/20, with Susan an American Limousine agent for a 6 hour (7:00PM - 1:00AM)/8 passenger limo reservation for a Winter Formal High School event scheduled for Saturday October 23rd. A confirmation of this reservation was emailed to me on the same date. A $100.00 deposit was made using a credit card, with a $399.00 due at the point of pick up which was scheduled for 7:00PM...an hourly rate of $83.16 (tax & gratuity included). On Saturday, 10/23, at7:08PM seeing that the limo had not arrived, my... read full review »