I'd forced to paid again to the rooms for the Hotel even airasiago helpline promised to call back and respond to the said Hotel in 5 mins, cause the 5mins took me & friends more than one and half hour waiting for nothing infront of the Hotel front desk. Due to wasting time on waiting no feedback from AirAsia Go, we missed our train from Suzhou to Hangzhou, I'd no choice and very frustrated on repeat so much of double paid in my vacation because of lousy AirAsiaGo!!! Reports and mails to the related department already... read full review »