I booked a stay of 1 night on the 20th November for my wife and daughter to spend a day Christmas shopping in London. During the booking process the screen went blank for around 30 seconds and I thought that their system had crashed, however the screen came back and I entered my credit card details and booked the room. This was at around 10.20 in the evening on the 10th October - the following morning I was surprised to receive a voicemail left just before midnight from Beaufort House querying whether I would be arriving that day! I... read full review »